Any decent product should
have some way to try it out before purchasing.
This can be in the form of a (trustworthy) refund
policy, or a free trial period of some sort. You
need to be able to verify that the program really works,
and should get some feel for the quality of it's play.
If it's a bot that uses programmable third-party
software as a decision engine, you need to own that
software as well, which should also come with some form
of a trial or refund period.
Pay attention to the path
that you download the new programs to. A bot may require
to be placed in a certain place on your computer, so
read the installation instructions. When purchasing a
license for a product which came with a free trial
period, the license may need to be placed in a certain
location as well. It really is a good idea to read
directions when installing and using new software.
These types of programs
will require ongoing support in the form of upgrades.
Why? Because poker rooms upgrade their software
frequently, and when they do bots will often stop
working. It's up to the programmer to come up with the
fix when this happens. Now don't blame the bot seller as
this cannot be helped. A good product will come with
ongoing support and free upgrades after
your purchase. When a bot stops working because of a
poker room upgrade, a new version should be available
for download within a reasonably fast period of time,
such as a few days.
Some bot sellers send the
upgrades via email, which is great. But it's better if
they have a download page on their site with the latest
version posted, and/or a support forum that
announces the upgrades. That way as soon as you see the
bot stops working you can just go to a web page to find
out what's happening as opposed to waiting for an email.
Here are the download
locations for the Shanky Technologies poker bots
(our favorite), all of which have a 200-hand free trial period: